Q: What do you do when the weather is bad?
A: We pick up donations rain or shine. We suggest if you do not have a covered area to please try to put in a plastic bag or cover with a tarp.
Q: Will you give me a time that you will pick up?
A: We pick up donations all throughout the day. Our pick up hours are 7 a.m. to 5 p.m.
Q: Do I need to be at my home when you pick up my donation?
A: No! We want to make the process as simple as possible for you. Leave the items outside where we can find them and mark them clearly with a note for Arc.
Q: Should I mark my donation?
A: Please label your donation “Arc” and leave outside where our drivers can clearly see the donation. We do not come inside your home.
Q: What kind of items do you not accept?
A: Please visit our donation page for more details on acceptable donations. (link)
Q: Does everything need to be in bags or boxes?
A: Items must be in a bag, box, or tied bundle and marked “Arc”. We prefer bags if possible.
Q: How do I cancel my scheduled pick up?
A: Please call our office at (615) 248-4112 or email us at [email protected].
Q: How does the tax deduction part of my donation work?
A: We leave a tax deductible receipt that is signed. It is up to you to declare a fair market value to your items for your taxes. (link)
